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Posted February 16, 2016

Director of Operations

Council of MLS (CMLS)
Anywhere Full Time

The Director of Operations is responsible for the operational and administrative management of the Council of Multiple Listing Services (CMLS),...

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The Director of Operations is responsible for the operational and administrative management of the Council of Multiple Listing Services (CMLS), including the implementation of its strategic plan on a daily basis. The Director of Operations will take direction from the CEO and act in accordance with the guiding principles of CMLS. The position will require the development, coordination, implementation, compliance, and promotion of CMLS products and services, including webinars, workshops, meetings, and conferences.

The ideal candidate will bring a minimum of 5 years of demonstrated success, experience, and knowledge within the multiple listing services industry, including work with both senior executives and an involved board of directors. They will possess an in-depth knowledge of the real estate industry, specifically into the policies, procedures, and operations of MLSs and be capable of discussing, advocating, and educating other real estate authorities on the regulations, policies, procedures, and merits of MLS. Experience as an operations lead in the nonprofit or for-profit sector, or expert knowledge and experience with membership associations or applied knowledge within the real estate industry is also a plus.

The successful candidate will be dedicated to CMLS and exhibit the qualities and characteristics consistent with the values of the organization. These include leadership, vision, collaboration, strategic thinking, and integrity. Candidates must also be able to work independently with minimal supervision, juggle multiple projects, take explicit direction or initiate action with little direction as needed. Reliability, a positive attitude, and MLS experience, specifically in management or operations, are a must. The successful candidate needs to be immediately likable and readily approachable by anyone in contact with CMLS, including members, sponsors, vendors, and the general public.


Primary behaviors and motivations of our ideal Director of Operations candidate:

  • You will be able to master various skill sets and adapt to a variety of people, interacting with them enthusiastically.
  • You are people oriented, friendly, thoughtful, empathetic, and a good communicator.
  • You are detail oriented, a good organizer, and flexible in taking explicit direction some days while taking initiative on others.
  • You are a team player, someone who thrives on working with colleagues, consultants, and volunteers in one-on-one settings and all at once.

CMLS • 330 N. Wabash Avenue, Suite 2000 • Chicago, IL 60611 877.505.8805 • www.councilofmls.com • [email protected] • @councilofmls

  • You are an excellent planner, sponsor recruiter, promoter, and logistical organizer of meetings, conferences, and events.
  • You have a sufficient level of urgency to accomplish required tasks with little outside prompting, nudging, or management to produce excellent products and programs.
  • You understand and appreciate the vital role of CMLS as a national trade organization, and its positive impact on improving the lives and businesses of our participating MLS members.
  • You understand the necessity of the organization reaching its financial goals and objectives and regularly prepare and abide by budgets in order to provide the service levels our board and members demand.
  • You are a visual promoter of the policies, procedures, programs, and promotions developed by CMLS.
  • You will champion our CMLS vision, mission, and core values and recognize the importance of all members and business partners to the success of CMLS and the real estate industry.
  • You are versatile in multitasking and able to manage membership dues, sponsor commitments, database reporting, and other association management functions.
  • You have the demonstrated capacity to work effectively remotely, often with little supervision.
  • You will present yourself with professionalism and decorum consistent with our CMLS brand expectations.
  • You will supervise and support volunteer chairs as they implement programs around the critical components related to the MLS industry.
  • You will coordinate a variety of meetings, including those hosted by the executive team and those hosted by volunteer leaders.
  • You are a life-long learner with an expressed interest in the real estate industry and its transformation, particularly as it relates to MLS providers.
  • You will be technologically savvy, able to navigate and manage Association Management Software and other web-based technologies such as office software and/or multiple listing platforms.
  • You process strong written and verbal communication skills, with the capacity to draft, proof, edit, or revise a variety of communication materials.

This listing expired on Apr 16. Applications are no longer accepted.

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