CUSTOMER CARE SPECIALIST NEEDED

Trendgraphix, Inc., a Sacramento based real estate market reporting technology company, is seeking a dynamic Customer Care Specialist. Duties include managing client retention and loyalty through exemplary customer service, web-based product training/support, and prospecting and selling web-based products to real estate brokers and agents.

Requirements:

• Associate’s or Bachelor’s degree in Business, Marketing, Communications or other related field
• 2+ years of working experience in a customer facing environment. Prior real estate, mortgage, and title industry working experience is highly desired
• Experience in conducting training & sales presentations via webinar and go-to-meeting software
• Prior working experience of SalesForce software or other similar CRM program is a definite plus
• Proficiency in Microsoft Word, Excel, Publisher and Gmail & Google Docs/ Google Drive
• Have consultative and persuasive verbal & written communication skills, intuitive ability to connect with audience for on-line teaching, strong sense of customer satisfaction, solid negotiation/selling skills, excellent work ethics for achieving goals/assignments, and the ability to multi-task and stay organized and focused

Summary of essential job functions:

·Supporting and maintaining relationship with existing customers to achieve highest level of customer satisfaction for retention and add-on sales

·Conducting web-based product training webinars and videos

·Preparing sales related email marketing campaigns

·Performing product sales and post-sale client follow-up

·Timely and accurately inputting data in various company software systems

·Promptly and timely responding to and pre-qualifying internet leads and other incoming inquiries

·Assisting in creating proposals, completing contracts within specified guidelines

·Preparing and procuring necessary transaction related agreements, setting up documents (client contact & billing records) in SalesForce software

This is a salary plus commission position. Trendgraphix offers competitive benefits. If you meet the above qualifications, have proven records of achieving goals, and enjoy working for a small technology company in a niche market, please submit your resume and a brief cover letter expressing your interest to [email protected]. Candidates who meet our criteria will be contacted for a phone interview.