MLS Systems Specialist

The MLS System Specialist works with the MLS System Manager to support multiple product lines to optimize CVR MLS’s strategic goals.   Primary responsibility includes but is not limited to acting as liaison with various MLS system vendors, perform analysis to maintain data integrity, and deliver product support services to users and internal staff.

Essential Duties and Responsibilities:

• Assist System Manager and develop relationship with MLS vendors to:
• Review and administer product contract.
• Assist with product implementations, maintenance and, quality assurance and control.
• Develop collaborative relationships with vendor to address systems issues and troubleshoot and resolve as they occur.
• Identify product inefficiencies and team with vendor to remediate.
• Assist in new product research.
• Acquire and maintain a strong working knowledge of all CVR MLS systems.
• Acquire and maintain a strong working knowledge of the CVR MLS rules and regulations, polices, enforcement procedures.
• Primary contact for member and staff inquiries with the applicable MLS system and related services. Duties include but are not limited to:
• Provide end user product support via phone and email.
• Serve as a staff trainer for the MLS system and services.    
• Assist Professional Development to update MLS product training as needed.
• Engage staff to develop and maintain ongoing staff coverage for member response.
• Develop and maintain tips and topics for member communications.
• Other duties as assigned.

Skills and Abilities

• Computer proficiency with Windows Operating Systems and Microsoft Office products.
• Knowledge of MAC operating system also recommended.
• Strong knowledge of variety of internet browsers and their settings.
• Excellent customer service, communication and interpersonal skills.
• Maintain pleasant and professional phone manners.
• Must not be afraid to ask questions.
• Must be energized by organization and structure surrounding priorities and time management.
• Must have the ability to work independently and with a team.
• Must be comfortable with learning new software.

Education and Experience

Bachelor’s degree and minimum three years database management software experience or equivalent combination of education and experience.  Individual must possess the ability to read and comprehend instructions, correspondence, memos; ability to draft correspondence; and the ability to make oral presentations to members of the Association. Familiarity with real estate concepts a plus.

Compensation and Benefits

Salary will be reflective of experience. This position is full-time and non-exempt with a 37.5 hour work week. Flex time is offered between 7:30am – 5:00pm.

Application

To apply, please submit 1) your resume, 2) an exactly three sentence cover letter 3) salary requirement.