Account Manager

Down Payment Resource™ is seeking an Account Manager responsible for establishing and growing collaborative relationships with our customers and partners. With the goal of maximizing the growth and value of our existing client base, objectives for this position include strategic customer lifecycle management, customer adoption of Down Payment Resource products and services and customer satisfaction.

Job requirements:

·Ability to work remotely

·Ability to travel frequently

·Thorough understanding of the real estate industry

·Knowledge of the home buying process, mortgage finance and homeownership programs

·10 years of experience in real estate and account management

·Proficiency in Microsoft Word, Excel, Publisher and Gmail & Google Docs/ Google Drive

·Prior experience working in a CRM program is desired

·Strong interpersonal and relationship building skills

·Associate’s or Bachelor’s degree in Business, Marketing or other related field

·Strong verbal and written communication skills

·Negotiation and selling skills and experience is a plus

Objectives:

·Support and maintain regular contact with customers’ leadership and functional teams to achieve the highest level of customer satisfaction. Includes quarterly meetings to ensure growth objectives are met, product adoption momentum is maintained and customer retention is secured

·Manage the onboarding of new customers, establish trusted relationships with appropriate leadership and develop aggressive goals for customer adoption of Down Payment Resource products and services

·Collaborate with customers to monitor product adoption opportunities and grow usage of Down Payment Resource products through all available channels

·Track customer communications, events, opportunities, partnerships and data for ongoing visibility into progress

·Represent Down Payment Resource and our products at industry events as well as local customer trade shows, meetings and events

·Promptly respond to and anticipate customer needs

·Collaborate with Down Payment Resource teams to contribute insight and expertise toward improved marketing content, customer support efforts, training opportunities and statistical analyses

·Retain existing customers and support identification and acquisition of new business opportunities

·Timely response to new customer leads

·Conduct web-based meetings with customers

The role is under the direction of the CEO and will work closely with Down Payment Resource leadership with the support of all specialized teams.

Compensation will be determined based on knowledge and experience.

Please submit resumes to [email protected].

About

Down Payment Resource™ (DPR) was developed by Atlanta-based Workforce Resource®, a web-based software company with a mission to connect people with hard-to-find financial resources. Found in 2008, the company launched DPR to help potential homebuyers become qualified buyers by connecting them to programs for down payments, grants, affordable mortgages, tax credits and more. DPR, winner of the 2011 Inman News Innovator “Most Innovative New Technology” award, is licensed to Multiple Listing Services, Realtor Associations, financial institutions and homeownership counselors across the country. For more information, please visit DownPaymentResource.com.