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Posted July 02, 2015
Real Estate Digital - RED

Enterprise Solutions Technician

Real Estate Digital - RED
Aliso Viejo, CA, United States Full Time

Job Summary: We are expanding our Enterprise Solution Team and are looking for an enthusiastic individual who possesses excellent...

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Job Summary:

We are expanding our Enterprise Solution Team and are looking for an enthusiastic individual who possesses excellent communication skills, technical knowledge/computer literacy, and excels in customer relations. The Enterprise Solutions Technician is responsible for training/coaching/technical work on all functions and features of our suite of web based products to our clients who represent the largest real estate companies in the United States.

Job Function

  • Maintain and develop knowledge of products and train clients on the product.
  • Ensure clients receive quality training and handle product issues courteously and professionally.
  • Open, route, track and monitor all customer issues and enhancement requests through the issue tracking system.
  • Respond to incoming client emails, issue reporting and questions in a timely manner.
  • Defect reporting and tracking for web and mobile software
  • Proactively interact with customers to identify their needs.

    Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Functional/Technical Skills: Experience in the following industries/concepts would definitely fast-track your progress: Real Estate, MLS systems, Contact Management/Lead Routing, websites searching aggregated data, and/or knowledge of web design, layouts, CSS.

    Education and knowledge
  • Bachelor's Degree

    1 to 2 years in the following areas:
    -Ability to interface with Account Managers and client help desks to document issues and facilitate resolution
    -A diagnostic mind set to find root cause
    -Being an advocate for customers
    -Ability to work multiple issues in various states at the same time
    -MUST be located in Southern California near Aliso Viejo, CA
    -HTML/CSS and SQL script writing a huge plus!

    -Minimum 2 years’ experience as a end user support with proficiency in Microsoft Excel and Word.

    • This listing expired on Aug 31. Applications are no longer accepted.

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