Account Manager II

We are expanding our Account Management Team and are looking for an enthusiastic individual who possesses excellent communication skills, technical knowledge/computer literacy, and excels in customer relations. The Account Manager is responsible for training/coaching/technical work on all functions and features of our suite of web based products to our clients who represent the largest real estate companies in the United States and this individual will manage a number of large Real Estate Digital accounts, as the primary interface between Real Estate Digital and the accounts managed.

Job Function

• Manage a number of large Real Estate Digital accounts, as the primary interface between Real Estate Digital and the accounts managed.
• Maintain open and constant communication with each assigned account. Update accounts with all pertinent information regarding Real Estate Digital product enhancements, updates and issue resolution.
• Respond to all account requests, issue reporting and questions in a very timely manner.
• Open, route, track and monitor all customer issues and enhancement requests through the Real Estate Digital issue tracking system.
• Conduct weekly conference calls with each assigned account to review open issues and enhancement requests and provide all necessary product updates.
• Interface with multiple contacts at each account managed, including IT and Marketing staff up through Senior Level Management.
• Coordinate all communication and conference calls between accounts managed and Real Estate Digital staff.
• Interface daily with Real Estate Digital product and development staff, communicating account feedback and requests along with keeping informed of internal product direction or decisions that may impact any account.
• Have strong product knowledge of the full suite of Real Estate Digital products. Must be able to effectively answer product questions and demo functionality to accounts.
• Proactively manage each account by anticipating needs of each account, and provide guidance for maximizing product experience for the account and their customers.
  
  Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  
  Functional/Technical Skills: Experience in the following industries/concepts would definitely fast-track your progress: Real Estate, MLS systems, Contact Management/Lead Routing, websites searching aggregated data, and/or knowledge of web design, layouts, CSS.

Education:
Bachelor's Degree

-Minimum 5 years experience as an account manager for major client accounts, or related responsibility.

-Experience with real estate related accounts and products a significant plus.

-Minimum 3 years experience working with software and Internet products, primarily in the B2B sector.

-Strong customer relations skills. Ability to maintain diplomacy and composure at all times.

-Excellent written and verbal skills

-Ability to work remotely

-Demonstrated success in working in a team environment with development, product management, customer support, sales, etc.

-Highly organized, with extensive attention to detail.

-MUST be located in Southern California near Aliso Viejo, CA

·Minimum 5 years’ experience as an end user support with proficiency in Microsoft Excel and Word.