Member Services Specialist

SUMMARY:

Under the direction of the Vice President of Membership, the Membership Services Specialist provides exceptional customer service to REALTOR® members.

KEY RESPONSIBILITIES:

• Greets and receives members in a welcoming manner and provide a positive experience.
• Answer phone calls coming in on the main line.
• Answer general questions regarding association membership and MLS participation.
• Provide first line lockbox and key support.
• Provide first line MLS support – escalate as necessary.
• Assist new members with the application / signup process.
• Serve as the main point of entry for the membership database.
• Be familiar with the association’s benefits, processes, and rules & regulations.
• Be familiar with the MLS’s benefits, process, and rules & regulations.
• Be familiar with the MLS systems and ancillary programs.
• Process membership dues and MLS payments.
• Processes payments by totaling purchases and processing payments.
• Be familiar with and assist as needed with the departmental tracking reports, statistics, and reports for the Board of Directors.
• Provide information as necessary for the annual budgeting process and monitor departmental or area-related budget(s) throughout the year.
• Complete other tasks assigned by the VP of Membership or other management staff.

QUALIFICATIONS:

• Associates degree and/or equivalent professional experience in a member driven environment preferred.
• Minimum 1 year experience in customer services and/or sales.
• Strong attention to detail and the ability to follow directions.
• Strong communication skills and ability to effectively multi-task.
• Ability to learn and utilize software specific to job responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Use personal vehicle as necessary to perform work duties.
• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Ability to view/enter data for long periods of time.