Tech Support and Training Specialist

Do you enjoy solving problems and helping others? Are you passionate about providing a positive and supportive experience for those you work with? Do you thrive on variety, and relish opportunities to teach others new skills? Join the WVMLS team!

Use your excellent communication skills to troubleshoot and solve issues encountered by our members and staff in using a variety of real estate and business software and hardware, train members and staff on products and technologies, and work with vendors and other industry partners to influence needed improvements and drive future developments.

• Competitive benefits include but are not limited to: Paid Holidays, Sick Leave, Progressive Vacation Leave, Paid Health Benefits, Employer Matching 401(k), Business Casual Work Environment
• Equal Opportunity Employer
• Full Time Position
• Salary Range 55-70K/Year

Responsibilities:

Technical Support

• Provide direct technical support to members on real estate and business technologies
• Work collaboratively to support the IT needs of a small, vibrant corporation
• Analyze, document, and resolve issues, creating an outstanding customer experience and enhancing the team's knowledge and success

Training

• Train members and staff on a variety of business technology software and hardware, telephones, and mobile devices
• Write, review, and collaborate on communications, training curriculum, materials, handouts, and other internal and external communications

Preferred Skills:

• Flexibility and a sense of humor
• EXCELLENT verbal and written communication skills
• Solid understanding of business processes and technical troubleshooting skills
• Ability to learn new technology tools and teach them to others

Preferred Qualifications:

• 2-years help desk or high touch customer service experience
• Degree in computer science, communications, business administration or equivalent experience
• Technical or project management certifications
• Experience working at an MLS
• Experience working in the real estate industry