Vice President - Multiple Listing Service

The Vice President of MLS is responsible for the full operation, supervision, evaluation, delivery and maintenance of all Multiple Listing Services (MLS) and supporting products, including technology and compliance service centers

Expected outcomes: Achieve measurable improvements in member satisfaction, employee productivity and member service revenues. All performance measures as determined.

ESSENTIAL FUNCTIONS:

• Manages the MLSSAZ service function, with full responsibility for personnel management, including employee development and evaluations, excluding hiring and terminations.
• Possesses full knowledge of the MLSSAZ Governing Documents, including Rules and Regulations, lock box rules and regulations, and policies and procedures
• Oversight and administration of customer service and satisfaction for all MLS services and products delivered
• Builds the organization and processes capable of delivering services, including procurement
• Manages and assists in preparation of annual MLS budget
• Plans and ensures the successful implementation, maintenance and operation of a MLS system that meets the ongoing needs of its users
• Supervises, maintains and evaluates contracts, products and partnership with MLSSAZ vendors
• Ensures contract compliance of all existing contracts/partnerships with MLSSAZ vendors.
• Identifies and successfully resolves any MLS listing problems that MLSSAZ staff has not resolved.
• Plans, oversees and assists with development of MLS programs, policies and procedures
• Responsible for providing input on the development of all MLS training for current members, new members and staff, with planning and delivery for member education the responsibility of the Tucson Association of Realtors Education Academy.
• Facilitates and directs all interaction with MLSSAZ President and Board of Directors.
• Presents proposed technology products and services to the appropriate committee and/or staff for review.
• Works with vendors and providers of desired products throughout the negotiation and implementation process
• Plans and directs the strategy to comply with regulatory requirements and relevant industry trends
• Staff oversight to guarantee delivery of all data quality assurances.
• Works closely with other internal and external groups on resolving product escalations
• Directs MLS projects and communications
• Oversees MLS technical product support, with a thorough understanding of the RETS compliance and management, and the IDW integration.
• Responsible for all TAR/MLSSAZ facility IT performance. ie. Equipment internal/external; security & storage; Troubleshoot, diagnose and maintain all computer and software issues for companies.
• All other duties as assigned by Chief Executive Officer (CEO)

KEY REQUIREMENTS:

• Extensive knowledge of the IT service environment, including customer service metrics, processes and technologies, with MLS specialization preferred.
• Experienced with successfully executing project plans with accuracy and on-time delivery.
• Experienced with gaining successful results through managing employees.
• Attention to quality, particularly with regard to the protection of access to confidential customer information.

QUALIFICATIONS:

• Bachelor’s degree or equivalent.
• Staffing, and Managerial experience, as well as a self-starter.
• Proficient in technology, computer programs and maintenance of website and social media.
• At least three years of experience in the real-estate business, or a vast knowledge thereof.
• Highly effective at “multi-tasking”.
• Excellent written and verbal communication skills.
• Attention to detail and excellent organizational skills.
• Business acumen – aligns work with strategic goals. Conducts cost-benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to budget and profitability. Understands business implications of decisions.
• Exceptional customer service and support skills.
• A Great TEAM Player.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
• Ability to view/enter data for long periods of time.

COMPENSATION:

• Competitive salary and benefits commensurate with qualifications.
• Annual evaluations will be completed by the CEO, with compensation adjustments determined by key performance measures.

This job description does not include every duty required of the employee, nor is every duty described this job description required of the employee. The job description may change as the business needs.

This job description does not constitute a written or implied contract of employment for any particular term.