Member Advocate

The Austin Board of REALTORS is seeking a customer service representative with association or multiple listing service experience who would like to be connected to a vibrant real estate marketplace and an organization focused on Getting Sh*t Done!

Department: Member Services Department
Reports To: Member Services Supervisor
FLSA Status: Non-Exempt

Position Summary: To provide membership and product support to both members and internal staff, to trouble-shoot and rectify existing problems, and to establish a rapport with the customer to build confidence in the Austin Board of REALTORS (ABoR) and ACTRIS products and services.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Deliver membership and MLS product support services to members and internal staff (either by telephone, letter or email).
• Provide membership services. This will include, but is not limited to: providing membership information to members and to the general public. Assist members with the application process, reinstatements, input member data into membership system, processing payments, servicing members using ticketing system.
• Provide MLS product services. This will include, but is not limited to: Providing MLS rules and general policy information, trouble shooting issues with products and or services, promoting products and services to members, staff, and third party vendors.
• Understand and maintain basic knowledge of data structures and systems for the delivery of products and services.
• Coordinate programming and support of lockbox security products.
• Update related databases by entering new data or modifying existing data. Maintain appropriate documentation.
• Report system errors and monitor progress to resolution.
• Cross train and provide back-up support for other staff members as assigned.
• Position can be remote; however applicant must be flexible to work Saturday's 8am-5pm if assigned.

Education/Experience:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Computer Skills:
Microsoft Office Suite, use of the internet and the ability to learn specialized software abilities such as Matrix MLS, Realist Tax, and Listing Data Checker.

Certificates and Licenses: n/a

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit and reach with hands and arms.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Salary: $36,000.00 to $42,000 /year, negotiable based on experience.