Vice President, MLS & Member Services

The Rhode Island Association of REALTORS & State-Wide Multiple Listing Service provides services to over 5,000 members and subscribers throughout Rhode Island and the region. The Association hosts a member website at www.rirealtors.org, and State-Wide MLS, the wholly-owned for-profit subsidiary of the Rhode Island Association of REALTORS®, hosts a public-facing website – www.riliving.com, as well as a Commercial Information Exchange (CIE) – East Coast Commercial Property Network – www.eastcoastcpn.com. The overall scope of the combined operation includes a staff of twenty-six, $6.4 million in assets and annual operating budgets of $4.3 million. The Vice President, MLS & Member Services, is a full-time, exempt position reporting to the Chief Executive Officer. 

The Vice President, MLS & Member Services, will oversee a staff of seven and is responsible for all aspects of the MLS and CIE operation, as well as all technology and MLS programs, products and services. The Vice President is responsible for providing vision, direction and oversight that enables the organization to achieve its service-based strategic objectives through use of business information and analysis, best practices and progressive technology. The Vice President, MLS & Member Services, shall be a full-time employee of the Association and responsible for the following:

• Provides day-to-day leadership and management of the member service and technical departments to execute the declared mission and represent the core values of the organization.

• Responsible for personnel management, including employee development and evaluations.

• Interacts with key vendors and business partners to establish and maintain essential business services and strategic relationships.

• Directs the acquisition, development, maintenance and overall effectiveness of organization’s technical products and services, resulting in the measurable adoption of these initiatives.

• Collaborates with management teams to enhance member and subscriber outreach, education and awareness of current organization’s programs, products and services.

• Works with department managers and staff to ensure substantial attainment of key initiatives.

• Actively monitors industry trends to improve existing or identify new programs, products and services.

• Accountable for maintaining high quality services and product delivery to members.

• Interfaces directly with members and subscribers to discover and resolve concerns or issues.

• Represents the organization as needed locally, regionally and nationally.

   

  Additional requirements include:

• Background and familiarity with real estate industry and multiple listing services.

• Extensive knowledge of the IT service environment, including customer service metrics, processes and technologies. 

• Experienced with successfully executing project plans with accuracy and on-time delivery.

• Experienced with budget planning and financial performance monitoring.

• Experienced with gaining successful results through managing employees.

• Attention to quality particularly pertaining to the protection of access to confidential customer information.

• Undergraduate degree in information services, information technologies, or related field.