Customer Support Specialist

Tangila is the operating system for modern REALTOR® Associations, an Association Management Platform developed specifically and exclusively for REALTOR® Associations. Tangilla is built using ubiquitous and proven modern software that allows us to hide complexity, automate and eliminate tedious processes, and improve overall productivity.

Tangilla is a remote-work company, and this is a remote position. We operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged.

We’re currently looking for a Customer Support Specialist to join our team. Who are you? You’re a fast learner with a sharp wit, which you’ll use to write answers to technical questions over email. Your deep-seated patience and ability to say the same thing in different ways will help REALTOR® Association staff succeed with Tangilla.

The Role

The objective of the role is to support our customers in their use of the Tangilla Platform. We support customers primarily via our helpdesk (we use Helpspot), your written communication skills are very important.

You will be a central member of our team and it’s anticipated that you will interact with most team members daily in your role.

• Offer exceptional customer service by communicating directly to our customers that use our platform.
• Be a resource for our customers by offering solutions to their technical challenges and troubleshooting issues they may encounter.
• Be involved in the processes of onboarding customers, coordinating migration projects.
• Take the lead on maintaining product documentation.
• Serve as a valued partner by establishing and maintaining relationships with clients.
• Escalate issues internally as required, assisting and assuring solutions are implemented.
• You’ll be working from home, but will connect with your teammates throughout the day over chat, voice, and video.
• Show initiative by making product suggestions or noting improvements in internal processes

While we very-much value the skills and knowledge represented above, we also recognize and welcome the opportunity to speak to applicants who are excited to learn them but may not already have some of these skills. So, please consider applying even if you may not perfectly fit some of the bullet-items above.

Requirements

• You will have an understanding of REALTOR Associations and Association Management Processes, most likely you have worked at one in the past.
• You will have the ability to work from home/remotely.
• You will know your way around a spreadsheet and be confident in working them.
• You will work collaboratively with other members of your team.
• You will use your exceptional typing skills to write responses to any customer that needs your help… and your friendliness & empathy is essential.
• You will teach customers how to best use Tangilla.
• You will be comfortable in a startup environment where there’s lots changing all the time.
• You have a Friendly & patient attitude.
• You are Tech-savvy - you like new technology and adopt it quickly.
• You have the ability to quickly multi-task.
• You are detail-oriented.
• Experience with Web Technologies/Databases highly regarded.

Products and Services we use

• Google Suite (email, meetings and office apps, Docs, Sheets etc)
• Slack (internal comms and notifications)
• Helpspot (our helpdesk)
• Asana (development and project management)

Bonus points for

• Start-up experience
• While we are all English speaking, we have an office in Buenos Aires, Argentina - Si hablas español, sería fantástico.

Compensation

• We offer competitive compensation, based on your skills and experience.
• You will have some flexibility in your work schedule (based on your location)
• All the tech you’ll need to work from home.