Technical Support Specialist

dynaConnections, an innovative, Austin-based MLS software provider, is looking for an experienced Technical Support Specialist to join our team. The Technical Support Specialist is a mission-critical team member at dynaConnections, who will provide product support and expertise to Customers, and is the first line of contact with the Customer for our robust MLS solution, connectMLS.

dynaConnections currently provides Level III and, in some instances, Level II support to its Customers. The team member in this position is responsible for diagnosing and solving Customer product-related issues in a timely and courteous manner. They may work independently or with other team members to resolve products, systems, and other technical queries related to dynaConnections’ applications.

We are currently working remote, but hope to transition to a hybrid environment in the near future.

To be successful in this role, the right candidate will have empathy for Customers, and take time to understand their pains, needs, and wants, and go the extra mile to make sure their issues are resolved. 3+ years of experience in a technical support position, preferably for enterprise software solutions, working with external Customers would also be an asset. Thanks for your interest & please click below to learn more, or reach out with questions!