Customer Success Coordinator

FBS is looking for a Customer Success Coordinator to support our MLS customers both in communication with the customer (phone, email and virtual meetings) and in collaborating with internal teams to work through requests and projects generated by these interactions.

What you'll do:

• Communicate in writing and by phone/meeting with customers and internal teams.
• Develop expertise on the software to be prepared for questions from our customers.
• Maintain relationships with existing customers by email.
• Help new MLS customers after their conversion process is complete, but before they’ve become fully confident in working with the system.
• Work with existing customers to define changes to their system and field setup.
• Seek evaluation and feedback to continuously improve skills.

What you'll need to be successful:

• Strong verbal and written communication: able to clearly explain software concepts and processes to MLS staff.
• Comfortable managing conversations across email, phone, and virtual meetings.
• Active listening skills to understand customer needs and respond appropriately.
• Ability to build trust and maintain long-term relationships with MLS customers.
• Empathy and patience when working with customers who may be unfamiliar with new systems or are in transition after a conversion.
• Comfortable coordinating projects and following up on deliverables.
  Organized, detail-oriented, and dependable.
• Self-motivated with the ability to work independently.
• Ownership mindset—understanding that as an employee-owner, their contributions directly impact the company’s growth and success.

Salary Range: $55,000-65,000 annually, based on 2,080 hours per year

At FBS, you get entrepreneurial energy, innovation and big thinking: deadlines to beat, challenges to conquer, and emerging technology to chase without the volatility, uncertainty and risk of a start-up. As an owner at FBS, you actually do get out what you’ve put in. If you are looking for a place where your creativity, knowledge and expertise will be appreciated and rewarded in a team of passionate, intelligent, and fun teammates, we encourage you to apply.