Customer Onboarding Coordinator

FBS is looking for a skilled and enthusiastic communicator to work as a Customer Onboarding Coordinator. The Customer Onboarding Coordinator will support our Customer Onboarding process, both in communication with the customer (phone, email, and virtual meetings) and in configuring the Flexmls software to meet the customer’s needs. This position can be based in our headquarters in Fargo, ND or can be fully remote for applicants based in the United States.

What You’ll Do

• Communicate with customers and internal teams in the onboarding process

• Develop expertise on the software to be prepared for questions from our customers.

• Maintain relationships with existing customers by email.

• Collaborate with team members to execute and refine existing conversion processes.

• Work with existing customers on changes to their system and field setup.

• Seek evaluation and feedback to continuously improve skills.

What We’re Looking For

• Experience working on deadline-driven projects.

• Demonstrated success working as part of a team.

• Exceptional communication skills, highly organized, collaborative, and detail oriented.

• Empathetic, positive attitude with a desire to help our customers reach their goals.

• Experience in real estate or multiple listing software is a strong benefit but not a requirement.

• A Bachelor’s degree is preferred but not required.

Here at FBS, our software products drive our success. In fact, we’re one of the top three vendors in the world for MLS software and growing fast. Hiring the best and the brightest means we pay competitively, have strong healthcare benefits, provide a professional-yet-casual, resource-rich working environment (both local and remote) and enjoy the freedom to be individuals who work together towards common goals. Your peers aren’t co-workers, they’re owners; FBS is 100% employee owned. That means each employee-owner earns company stock in addition to their salaries for maintaining the company’s growth and success.

At FBS, you get entrepreneurial energy, innovation and big thinking: deadlines to beat, challenges to conquer, and emerging technology to chase without the volatility, uncertainty and risk of a start-up. As an owner at FBS, you actually do get out what you’ve put in. If you are looking for a place where your creativity, knowledge and expertise will be appreciated and rewarded in a team of passionate, intelligent, and fun teammates, we encourage you to apply by submitting your résumé and explanation of why you think you’re a good fit for this position.