Vice-President of MLS and Business Technology

The Naples Area Board of REALTORS® is seeking a Vice-President of MLS and Business Technology. Naples is a three-time winner of the title happiest and healthiest city in America. Our paradise coast is an incredible place to live and work.

Summary:
The Vice President of MLS and Business Technology is responsible for the full operation, supervision, evaluation, delivery and maintenance of all Multiple Listing Services (MLS) and supporting products.

Specific Duties and Responsibilities:

• Responsible for management of the daily activities and operations of the MLS department
• Possesses full knowledge of the MLS Rules and Regulations, lock box rules and regulations, and policies and procedures
• Acts as second-level support to member’s inquiries and issues, dealing with the Matrix MLS system
• Oversight and administration of customer service and satisfaction for all MLS services and products delivered
• Supervises MLS staff
• Travels with the Tech Team to various conferences to learn about new industry products and trends
• Builds the organization and processes capable of delivering services including procurement
• Plans and ensures the successful implementation, maintenance and operation of a MLS system that meets the ongoing needs of its users
• Supervises, maintains and evaluates contracts, products and partnership with MLS vendors
• Ensures contract compliance
• Enables third party vendors to procure data using FTP or RETS.
• Sets up accounts on the RETS server and the Association membership program
• Identifies and successfully resolves MLS listing problems
• Plans, oversees and assists with development of MLS programs, policies and procedures
• Responsible for all MLS training for current members, new members and staff
• Staff liaison for the MLS committee
• Presents products and services to the appropriate committee and/or staff for review
• Works with vendors and providers of desired products throughout the negotiation and implementation process
• Plans and directs the strategy to comply with regulatory requirements and relevant industry trends
• Responsible for data quality assurance
• Works closely with other internal and external groups on resolving product escalations
• Directs MLS projects
• Oversees MLS technical product support
• Generates needed MLS reports
• Works with the MLS Vendor solving any data issues
• Reports trends to the CEO for quick resolution of developing issues
• Performs additional duties as may be assigned by the Chief Executive Officer
• Provides assistance to other staff projects as needed
• Enables third party vendors to procure data using FTP or RETS
• Sets up accounts on the RETS server

SKILLS

• Knowledge of MLS policies and procedures and their implementation
• Ability to analyze problems and implement solutions
• Excellent oral and written communication
• Ability to research and implement technology trends
• Customer support skills and positive attitude
• Computer skills, including Windows, Mac, Google Chrome, Internet Explorer, Firefox and Safari  Also possesses computer/internet troubleshooting skills.
• Instructional skills
• Organized and Proactive

Please submit your resume to [email protected], for consideration.