Data Services Administrator

Position Summary:

This position is primarily responsible for handling and maintaining all MLS Data feeds and agreements available to the membership by performing the following duties as well as responsible for operating and maintaining internal office systems, troubleshooting IT systems, repairing, and replacing of equipment.

Responsibilities:

*Services as a primary point of contact for all Data feed requests (RETS and API).

*Processes and supports all inquiries, issues and requests for IDX, VOW and Broker Back Office feeds.

*Create custom RETS and API templates for access.

*Audit Participant/Subscriber public and closed system displays for compliance to the current MLSSAZ Rules and Regulations.

*Notify Participant, Subscriber, and/or vendor of any compliance issues with the display and request remediation by remediation date.

*Re-audit non-compliant displays for corrections and compliance.

*Audit form creation, completion, and records retention.

*Creating policies and procedures for IDX, RETS, API, VOW, and Audit agreements and forms creation, processing, and records retention.

*Communicate with Participant/Subscribers and Vendors effectively and demonstrate the accuracy with the MLS database.

*Communicate effectively with MLS account department for vendor Billing.

*Services as a secondary point of contact with the MLS software vendors.

*Establishes and maintains a working relationship with support personnel and with MLS software vendors

*Trains support technicians as needed

*Provides technical support to general membership via phone, email and personal interaction

*Performs other duties as assigned buy the Director of MLS Technology

*Ability to read, write and comprehend complex instructions

*Ability to write routine reports

*Ability to speak effectively before groups of customers or employees

*Ability to learn MLS software and related products/services

*Detail oriented and work effectively under pressure

*Effective written and oral communication skills

*Positive attitude and professional demeanor

*Strong customer service skills

*Communicates change effectively and demonstrates accuracy.

*Prefers working within a team environment; supports co-workers as needed.

*Extensive knowledge of MLS and Association software.

*Knowledge of Association and MLS governing documents.

*Knowledge of internet software and Microsoft software (Word, Excel).

*Bachelors degree from four year college or university or; 1-2 years related experience and/or training

Key Requirements:

Ability to read, write and comprehend complex instructions

Ability to write routine reports

Ability to speak effectively before groups of customers or employees

Ability to learn MLS software and related products/services

Detail oriented and work effectively under pressure

Effective written and oral communication skills

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Required Education and Experience:

Bachelors degree from four year college or university or;

1-2 years related experience and/or training

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

Competitive salary and benefits commensurate with qualifications.

This job description does not constitute a written or implied contract of employment for any particular term.