Membership Manager

Real Estate Standards Organization (RESO) is an independent, not-for-profit organization with a fully remote staff. RESO was formed to develop data standards and processes that create efficiencies for all participants in real estate transactions. Our member organizations include MLSs, brokerages, REALTOR® associations and technology partners serving more than one million real estate professionals.

RESO’s mission is to create and promote the adoption and utilization of standards that drive efficiency throughout the real estate industry. Our vision is a streamlined real estate technology industry.

Job Description:

RESO’s Membership Manager is responsible for coordinating logistics and details in membership and education to support the organization’s strategic plan. The Membership Manager will report directly to the Chief Operating Officer.

RESO is a remote work organization, which means no relocation or daily commuting to physical office space is required for the successful candidate. As a 501(c)6 non-profit organization, the staff team exemplifies excellence in initiative and teamwork. We provide outstanding results to our membership, represented by our Board of Directors, and a positive work environment. Benefits include health, vision, dental, 401k, paid time off and holidays.

Duties and Responsibilities:

The Membership Manager will be responsible for supporting RESO’s hundreds of member organizations. RESO is a member-driven organization and our success is defined in the results we create for our membership.

The Membership Manager will create and maintain records in RESO systems in coordination with RESO staff. These systems include Impexium for membership management, Confluence for member collaboration, and Monday.com for project management.

Duties include:

• Design and oversee annual membership renewal campaign, outreach to customers for membership recruiting and renewals, administration of mailers and cataloging of renewal payments. Provide consistent, accurate reports monthly.
• Manage and grow RESO online educational courses: maintenance of credentialing lists for

course graduates, working with MarCom to design campaigns for course outreach and growth, reporting as needed.

The Membership Manager will represent RESO with dignity in daily duties and client functions where presence is required. Expected travel for events is twice per year for RESO conferences, once a year for RESO staff retreats, and occasionally for industry events where membership recruitment would be beneficial, but is subject to change.

Experience: Knowledge of and experience of general administration including, but not limited to:

• Membership systems/AMS management
• Creation and execution of successful membership campaigns
• Managing of annual membership renewal process and billing
• Managing of prospective member research, lists and tracking
• Producing accurate and attractive reports on attendance, performance, and membership
• Real estate industry experience (real estate technology organizations, REALTOR®

  associations, MLSs, brokerage technology)
  

  Knowledge, Skills and Abilities:

• Systematic and organized: driven for efficiency and comfortable with change
• Ability to thrive in a fast-paced environment managing multiple projects simultaneously with

  remote team members
  

• Ability to self-start and work independently
• Strong attention to detail and impeccable organization skills
• Excellent verbal and written communication skills, including the passion to explain membership

  benefits and convert prospects to members

• Superb customer service and support skills
• Experience in Microsoft Office and/or Google Business software suites
• CRM/AMS management experience
• Strong Excel/Google Sheets experience
• Ability to travel to RESO conferences and events, estimated at 3 weeks per year
• Knowledge of basic general accounting processes pertaining to membership

  Academic Qualifications:

  Four-year college degree and/or minimum of four years of commensurate experience in membership or association management.

  Disclaimer:

  This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by authorized persons.

  A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. To perform this job successfully, the employee will possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.