Member Service Specialist I

Company Overview:
PrimeMLS is at the forefront of the real estate industry, committed to be the source of reliable data for users and consumers, equipping real estate professionals with cutting-edge technology and data-driven solutions.

Job Description:
As a Member Service Specialist at PrimeMLS, you will play a critical role in supporting our mission by ensuring our members receive optimal support with our systems. This role requires a proactive approach to effectively manage inquiries, provide membership and billing support, and handle routine administrative tasks.

Responsibilities:

• Provide timely and accurate responses to member inquiries via phone, chat, and email.
• Process member applications and manage membership removals, maintaining accuracy and compliance with industry standards.
• Utilize a range of software tools including advanced MLS platforms, membership databases, ticket-based member support systems, and MS Office suite.
• Collaborate with team members to improve service delivery and member satisfaction.
• Regularly review knowledge base articles and contribute to FAQs to assist members in self-service options.
• Participate in staff training sessions to stay updated on the latest industry practices and technologies.

Requirements:

• Experience in the real estate industry, specifically with MLS software systems is highly valued.
• Proficient in Microsoft Office with strong analytical skills to manage data effectively.
• Exceptional communication skills, both verbal and written, with a focus on member service quality.
• Proven ability to multitask, prioritize effectively, and operate in a dynamic, fast-paced environment.
• Team-oriented with a strong capacity to work both independently and collaboratively.

Benefits:

• A competitive salary package with performance-based increments.
• Extensive health benefits including medical, dental, and vision plans.
• Access to Flexible Spending Accounts (FSA) and disability insurance.
• Retirement planning with a 401(k) plan including company matching contributions.
• Ample paid time off in addition to 11 paid holidays.
• Paid parental leave to support our employees during significant family milestones.

How to Apply:
Apply directly by submitting your resume and a cover letter highlighting your suitability for this role based on the requirements and responsibilities detailed above to [email protected]

We value diversity and encourage all interested candidates to apply. Selected candidates will receive a detailed overview of our comprehensive benefits package and an invitation for a virtual interview.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday