Account Manager

JOB SUMMARY:

The Account Manager’s focus to act as the primary point of contact for our key enterprise clients using TransactionDesk. Key metrics will be to increase client retention and satisfaction, expedite product adoption, and communicate new product updates and efficiency methods to members. You will become the expert in Lone Wolf clients and their needs through maintaining contracts, building implementation plans, and guiding results for our clients using our products. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Increase and sustain customer satisfaction and retention through frequent contact with enterprise-level clients.
• Increase product adoption among users.
• Communicate with clients on new product rollouts and assist client with membership marketing.
• Coordinate trainers and implementation staff to maximize end-user education and product knowledge, as requested by management.
• Work to grow existing revenue through product upgrades and releases.
• Proactively prevent client erosion and stabilize at-risk contracts.
• Coordinate client needs with Support, Development, and Product Management teams within Lone Wolf.
• Conduct detailed product demonstrations/trainings through webinars.
• Assist VP of Sales in MLS/Association sales opportunities as requested
• Attend trade shows and maintain merchandise and logistics

QUALIFICATIONS: 

• EDUCATION:  Bachelor’s degree preferred.
• EXPERIENCE:  3-5 years of experience working with MLS boards, Associations, and large brokerages
• Experience with real estate technology
• Strong communication skills

 WHAT DO YOU NEED:

• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
• Excel at developing relationships over the phone and in person.
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)